Customer feedback

Complaints policy 

We try to provide the best service and products for our clients. However, occasionally we recognise that there may be times when our customers may not be completely satisfied.

  • To enable us to resolve any issues as soon as we can, please contact us as soon as possible  by calling 01761 470394 or emailing or writing to (Ian or Matt Crozier, High St, High Littleton, Bristol BS39 6HW.
  • Please provide your full name, address and contact details, along with a brief description of your complaint.
  • We will acknowledge your initial complaint within 5 days of receiving it and where possible, will provide you with a date to remedy any issues raised.
  • We will seek to rectify any problems as soon as we possibly can and will keep you fully informed about our progress.
  • In the unlikely event that we cannot resolve your complaint (as a member of Federation of Master Builders) we have access to an Alternative Dispute Resolution (ADR) service. Contact: Federation of Master Builders, David Croft House, 25 Ely Place, London, EC1N 6TD. Tel 0330 333 7777. Fax 020 7025 2929. Email:
  • Where a complaint cannot be resolved to the satisfaction of both parties, Bath & North East Somerset Trading Standards Service can offer impartial civil law advice.
  • If a solution still cannot be found (as we are a member of Trading Standards Buy With Confidence scheme) either party can request that Trading Standards refer the matter for mediation.